Build WhatsApp chatbots by dragging blocks
Design conversations on a visual canvas. Start a flow from a keyword, an ad, a comment or a store event, then reply with buttons, lists, products and forms.
Chatbot flow builder, in detail
Smart triggers
Keywords (contains, whole phrase or pattern), any message, a specific click-to-WhatsApp ad, Instagram or Facebook comments, story replies, and Shopify or WooCommerce events.
25+ step types
Messages, media with buttons, lists, carousels, templates, catalogue and product cards, WhatsApp Forms, questions, delays and conditions.
Collect & qualify
Ask for name, address, location or files, save answers to contact fields, and add tags as people reply.
AI inside flows
Answer free-text questions from your knowledge base without leaving the flow.
Google Sheets rows
Write answers straight into a Google Sheet for your team.
Hand over to a person
A request-intervention step passes the chat to an agent when the bot should stop.
Set it up in three steps
Pick a trigger
A keyword, an ad, a comment or a store event.
Drag in steps
Messages, buttons, products, questions and actions.
Switch it live
Flip the flow to Live. Changes apply right away.
Common questions
Do I need to code?
No. Everything is drag and drop on a visual canvas.
Can different flows run on Instagram and WhatsApp?
Yes. Each flow is set for all channels or for one: WhatsApp, Facebook inbox or comments, Instagram inbox, comments or story replies.
Can I copy flows between projects?
Yes. Export any flow as JSON and import it elsewhere.
Your customers are on WhatsApp. Are you?
Start free, or let us walk you through WatiBot.