Every customer conversation in one shared inbox
WhatsApp, Instagram DMs, Facebook Messenger and your website chat land in one realtime inbox. Chats are assigned automatically, and your whole team replies from one number.
Shared team inbox, in detail
One inbox, four channels
WhatsApp, Instagram DMs, Messenger and website visitors, with tabs for unread, assigned, AI-handled and expired chats.
Automatic assignment
Assign by rules, tags, time windows or round-robin, and let AI route each chat to the right agent by topic.
Voice notes & media
Send text, emoji, images, files and recorded voice notes. Reply to or forward any message.
Notes, tags & history
Private notes, tags and custom fields on every contact, plus a full assignment history.
24-hour window built in
See when WhatsApp's reply window closes, and switch to templates automatically after it does.
AI on or off per chat
Let the AI agent answer, then take over with one click when a person should step in.
Common questions
Can several agents use one WhatsApp number?
Yes. Everyone works from the same number in the shared inbox, and chats are assigned so two people never answer the same customer.
Which channels are supported?
WhatsApp (official Business API), Instagram DMs and comments, Facebook Messenger and comments, and a chat widget for your website.
Can I export chats?
Yes. Export a single chat history or a filtered contact list to Excel.
Your customers are on WhatsApp. Are you?
Start free, or let us walk you through WatiBot.